Susan Cronin

2020 STEP Ahead Honoree

Associate Director, Quality Compliance
Forest Laboratories | Allergan

Through manufacturing, I have had the benefit of career diversity, having worked throughout many key functions with daily opportunities to make a real difference. I love the energy, the fast-paced environment, the challenges and rewards of embracing change, using new technologies and learning from a global team of people with different backgrounds, experiences and a shared interest in making the best products.

When Allergan’s Clonshaugh facility was presented with an opportunity to expand into aseptic processing, Susan stepped up and made it happen while continuing her existing responsibilities. She worked with employees plant-wide, smoothly implementing a quality management system to support the manufacturing of terminally sterilized periocular rings. Susan’s enthusiasm for the new technology was infectious, and she brought out the best in her team and in other teams involved with the implementation process. The completed system provides a definite, long-term strategic advantage to the site and to Allergan.

Susan brings this same expertise and enthusiasm to her working relationships with her direct reports. She recently took on a mentoring role with a young woman who is new to Allergan, and this young woman has already grown significantly in her new role, showing talent and determination that are sure to take her far.

Susan also has a history of activism with Junior Achievement Ireland, a not-for-profit organization that encourages young people to remain in school and helps them develop the skills they need to succeed in a changing world. As a mentor for fifth and sixth-class pupils at a local primary school, Susan spent two full months working with them on an in-depth program designed to make science and engineering fun, exciting and accessible.

In the broader community, Susan has volunteered extensively with St. Michaels House, which provides a comprehensive range of services to adults and children with intellectual disabilities and to their families. Across 170 locations in the greater Dublin area, St. Michaels provides residential support, independent living options, training services, schooling, respite care and more. Susan is also a frequent fundraiser with St. Francis Hospice and with the Dublin Simon Community, which provides services to people and families who are at risk of becoming homeless.